How Can We Help?
KillScore is built for speed and clarity. If you encounter an issue with your concept analysis, account settings, or report generation, we are here to resolve it quickly.
KillScore is built for speed and clarity. If you encounter an issue with your concept analysis, account settings, or report generation, we are here to resolve it quickly.
- Email: [email protected]
- Response time: within 2 business days (same day on Studio plans)
Contact Support
If you need direct assistance from our team, send us an email.
To help us resolve your issue on the first response, please include:
- The email address associated with your KillScore account.
- The specific Report ID or title you were analyzing.
- A brief description or screenshot of the error.
Quick Self-Service
Before reaching out, check if your question is covered here:
- Report Delays: Visual AI analysis and market scanning against 127,000+ Steam titles typically take less than 60 seconds. If a report is pending beyond 3 minutes, refresh your dashboard or check system status.
- Score Discrepancies: Remember that KillScore uses deterministic arithmetic. Running the same parameters will always yield the same result. If you modified your inputs, the market saturation metric will recalculate accordingly.
- Credits and Billing: Subscriptions and analysis credits can be managed directly from your Account Dashboard under Billing.